FAQs
Guests often have similar concerns, and you can find answers to the most common ones below. If you don’t see what you’re looking for in our FAQ, just reach out to us!
Accommodation and Reservations
What types of rooms and suites are available?
What is the check-in and check-out time?
Check-in time is at 3:00 pm, and check-out time is at 12:00 pm.
Can I request an early check-in or late check-out?
If you need early check-in or late check-out, please contact us in advance, and we will do our best to accommodate your request.
Do you offer any special packages and offers?
Yes, we offer special packages and promotions to enhance your journey through our magnificent region. Each adventure is designed to create cherished memories. For more information, please click here.
Amenities and Services
What dining options are available on-site?
We offer exceptional dining on-site with two unique experiences: 16Legoas Gastrobar, featuring fresh, vibrant Douro-inspired dishes, and Schistó, where Chef Vitor Matos presents organic fine dining. Relax at Barbus, our indoor lounge and pool bar, with drinks and light bites. For more details, visit here.
Do you offer dining options for guests with dietary restrictions or preferences?
At Torel Quinta da Vacaria – Douro Valley, we provide options for vegetarian, vegan, and gluten-free diets upon request, ensuring all guests can enjoy their dining experience comfortably.
Is there a spa and wellness center?
Yes, we offer the Calla Silent Wellness & Spa, where you can discover the soul of the Douro Valley through rejuvenating treatments like wine therapy. Our hotel also features a gym to complement your wellness journey. For more details, please visit here.
Are there any recreational activities or experiences available?
Transportation and Accessibility
How do I get to the hotel from the nearest airport or train station?
You can reach our hotel via taxi or car from nearby airports and train stations, including Francisco Sá Carneiro Airport (105 KM) and local train stations like Corgo (2.7 KM) and Régua (3.3 KM). We also offer transfer services to/from the airport, which may have an associated cost and are subject to booking availability.
Is parking available at the hotel?
Yes, parking is available at the hotel for your convenience.
Policies and Special Requests
Do you offer laundry and dry-cleaning services?
Yes, we offer laundry and dry-cleaning services to ensure your garments are cared for during your stay.
How do I make a special request for my stay (e.g., romantic packages, birthday arrangements)?
Contact Information
How can I contact the hotel directly?
What are the reception and room service hours?
Our reception and room service are available round-the-clock, ensuring your needs are met any time of day or night.
